TRACK MY ORDER
To track the delivery status of your order, go to your My Account area. Click on the number of the order concerned and then on "follow my order".
If you don't have an account, you can create one with the email address you use to place your orders. Your orders will automatically synchronize with your Ker Sun account. You can login or create an account by clicking here.
You can also track the status of your order with the tracking number provided in your order confirmation email.
MY PARCEL IS DELAYED
If your parcel is delayed and you have received the shipping notification, We invite you to first contact the carrier to make a claim for your order. They will be the most likely to find a solution quickly.
If the carrier has not been able to give you a satisfactory answer, we invite you to contact our Customer Service by email at firstname.lastname@example.org or by phone at +33(0)9 77 08 01 51.
If you have not received the dispatch notification, please contact our Customer Service directly by email at email@example.com or by phone at +33(0)9 77 08 01 51.