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EXCHANGES

By default, we release the exchange shipment upon receipt of the return.

Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder. Link for return here.

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Eligibility conditions for the exchange :

1 - You must have received the order within the last 15 days to notify us of your wish to return the products.
2 - Returned items must be in new condition with tags still attached.

You are responsible for the transport costs.

Please note :
If shipping costs were paid at the time of ordering, they will not be refunded.

PROCEDURE

Return items :

1 – Labels must be present and always attached to the item.
2 – Fold the product carefully and place it in its protective bag (transparent plastic bag).
3 – Put it in the package you received or in another package of your choice.
4 – Stick the return label on it. Here is the address to which to send the return :

NCMG SAS / KER-SUN
Annecy Base Camp,
12 C rue du pré-faucon,
74940 Annecy, France

5 – Return the package according to the instructions on the return label or the chosen carrier.
6 – Upon receipt, we will initiate the refund. You will receive a confirmation email.

Exchanges form

If you wish to exchange for items other than those returned, please reorder with the items you wish to exchange and make simple return.