FAQ

COSTS AND DELIVERY TIMES

Depending on the country you are in, delivery costs and times may vary. You can check them right here :

EUROPEAN UNION

French

Costs :
- Point relais delivery : free for orders over €40 (otherwise €3.90)
- Standard delivery : €3,90
- Express delivery : €9.90 

Deadlines :
- Standard Colissimo : 2-4 working days
- Pick-up point Mondial Relay : 3-6 working days
- Express Chronopost : 1-2 working da

DROM* zone 1 (Guadeloupe, Guiana, Martinique, Mayotte, Reunion Island, Saint-Barthélemy, Saint-Martin, Saint-Pierre and Miquelon)

Costs :
Standard delivery
- Colissimo ECO : €25
- Colissimo : €49

Express delivery
- Chronopost : €60

Deadlines :
Colissimo ECO : delivery time not guaranteed: 10 to 31 days
Colissimo : delivery time not guaranteed: 6 to 10 days
Chronopost : delivery time: 2 to 5 working days

NB: Import costs are not covered (Customs, Octroi de mer).
Prices exclude VAT (0%).

DROM* zone2 (New Caledonia, French Polynesia)

Costs :
- Standard delivery : 70€

Deadlines :
- Standard : 11-14 working days

NB: Import costs are not covered (Customs, Octroi de mer).
Prices exclude VAT (0%).

Germany

Costs :
- Point relais delivery : free for orders over €50 (otherwise €4,90)
- Standard delivery : €6,90
- Express delivery : €14,90

Deadlines :
- Standard : 2-4 working days
- Point relais : 3-6 working days
- Express : 2-4 working days

Austria

Costs :
- Standard delivery : free for orders over €150 (otherwise €6,90)
- Express delivery : €14,90

Deadlines :
- Standard : 4-7 working days
- Express : 2-3 working days

Belgium

Costs :
- Point relais delivery : free for orders over €50 (otherwise €4,90)
- Standard delivery : free for orders over €50 (otherwise €4,90)
- Express delivery : €14,90 

Deadlines :
- Standard : 4-7 working days
- Pick-up point Mondial Relay : 4-7 working days
- Express : 1-2 working days

Bulgaria

Costs :
- Express delivery : free for orders over €200 (otherwise €15)

Deadlines :
- Express : 2-4 working days

Cyprus

Costs :
- Express delivery at €45

Deadlines :
- Express : 2-4 working days

Croatia

Costs :
- Express delivery : free for orders over €150 (otherwise €9,90)

Deadlines :
- Express : 2-4 working days

Denmark

Costs :
- Express delivery : free for orders over €150 (otherwise €9,90)

Deadlines :
- Express : 2-4 working days

Spain peninsular

Costs :
- Standard delivery : free for orders over €69 (otherwise €3,90)
- Express delivery : €7,90

Deadlines :
- Standard : 4-7 working days
- Express : 3-4 working

Balearic and Canary Islands

Costs :
- Standard delivery at €34.90

Estonia

Costs :
- Standard delivery : free for orders over €150 (otherwise €9,90)
- Express delivery : €19,90

Deadlines :
- Standard : 4-7 working days
- Express : 2-3 working days

Finland

Costs :
- Express delivery : free for orders over €150 (otherwise€9,90)

Deadlines :
- Express : 2-4 working days

Greece

Costs :
- Express delivery : free for orders over €200 (otherwise €15)

Deadlines :
- Express : 2-4 working days

Hungary

Costs :
- Standard delivery : free for orders over €150 (otherwise €9,90)
- Express delivery : €19,90

Deadlines :
- Standard : 4-7 working days
- Express : 2-4 working day

Ireland

Costs :
- Express delivery : free for orders over €150 (otherwise€9,90)

Deadlines :
- Express : 2-4 working days

Italy

Costs :
- Express delivery : free for orders over €150 (otherwise€9,90)

Deadlines :
- Express : 2-4 working days

Latvia

Costs :
- Standard delivery : free for orders over €150 (otherwise €9,90)
- Express delivery : €19,90

Deadlines :
- Standard : 4-7 working days
- Express : 2-3 working days

Lithuania

Costs :
- Express delivery : free for orders over €150 (otherwise €9,90)

Deadlines :
- Express : 2-4 working days

Luxembourg

Costs :
- Point relais delivery : free for orders over €50 (otherwise €4,90)
- Standard delivery : free for orders over €50 (otherwise €4,90)
- Express delivery : €14,90

Deadlines :
- Standard : 2-4 working days
- Pick-up point Mondial Relay : 3-6 working days
- Express : 1-2 working days

Malta

Costs :
- Express delivery at €45

Deadlines :
- Express delivery : 2-4 working days

Netherlands

Costs :
- Standard delivery : free for orders over €69 (otherwise €4,90)
- Express delivery : €8,50

Deadlines :
- Standard : 4-7 working days
- Express : 2-4 working days

Poland

Costs :
- Express delivery : free for orders over €150 (otherwise€9,90)

Deadlines :
- Express : 2-4 working days

Portugal

Costs :
- Standard delivery : free for orders over €150 (otherwise €6.90)
- Express delivery : €14,90

Deadlines :
- Standard : 4-7 working days
- Express : 2-3 working days

Czechia

Costs :
- Standard delivery : free for orders over €150 (otherwise €9,90)
- Express delivery : €19,90

Deadline :
- Standard : 4-7 working days
- Express : 2-4 working days

Romania

Costs :
- Express delivery : free for orders over €200 (otherwise €15)

Deadlines :
- Express : 2-4 working days

Slovakia

Costs :
- Standard delivery : free for orders over €150 (otherwise €9,90)
- Express delivery : €19,90

Deadlines :
- Standard : 4-7 working days
- Express : 2-4 working days

Slovenia

Costs :
- Standard delivery : free for orders over €150 (otherwise €9,90)
- Express delivery : €19,90

Deadlines :
- Standard : 4-7 working days
- Express : 2-4 working days

Sweden

Costs :
- Express delivery : free for orders over €150 (otherwise €9,90)

Deadlines :
- Express : 2-4 working days

OUTSIDE THE EUROPEAN UNION

For deliveries outside Europe, import charges may apply. These are not covered.
Andorra

Costs :
- Standard delivery : 10€

Deadlines :
- Standard : 4-5 working days

NB: Import costs are not covered (Customs, Octroi de mer).
Prices exclude VAT (0%).

Norway

Costs :
- Express delivery : free for orders over €200 (otherwise €16)

Deadlines :
- Express : 2-4 working days

NB: Import costs are not covered (Customs, Octroi de mer).
Prices exclude VAT (0%).

UK

Costs :
- Standard delivery : free for orders over 170£ (otherwise 6£)

Deadlines :
- Standard : 4-7 working days

* Importation costs are covered (Customs, Octroi de mer). Please contact us for reimbursement of any additional costs.
Prices include VAT (0% VAT).

Switzerland

Costs :
- Standard delivery : free for orders over 200CHF (otherwise 15CHF)

Deadlines :
- Standard : 4-7 working days

NB: Import costs are not covered (Customs, Octroi de mer).
Prices exclude VAT (0%).

Do you have any further questions?