Refund policy

At Ker-Sun the Customer has 14 days from the date of receipt of the items to inform us of their desire to return the items.

For all purchases of products over € 30 including tax, return shipping costs are free if the package is returned from mainland France, Belgium or Luxembourg. In other cases, the return shipping costs are the responsibility of the customer.

This right of return within 14 days does not limit the legal rights and guarantees.

Shipping costs for express deliveries are not reimbursed.

Condition of items:

All returned items must be returned perfectly intact in their original packaging and with the original labels.

Upon receipt of the package, Ker-Sun will judge the perfect condition of the returned merchandise. No return will be accepted if the returned items have been visibly used or damaged by the Customer and this use or damage renders the items unfit for sale.

Return process and conditions for refund

1. Make a return request via the contact form (contact page), by email to"bonjour@ker-sun.com"or by WhatsApp ( +33 9 77 08 01 51 ). The Customer must specify which item (s) is (are) concerned and its order number. Upon receipt and within 24 hours (working day), we will send you a confirmation.

2. Return the package by post to the following address, enclosing the return slip or the purchase invoice, no later than fourteen days from the day on which we are informed of your return decision. For all purchases of products over € 30 including tax, return shipping costs are free if the package is returned from mainland France, Belgium or Luxembourg. In other cases, the return shipping costs are the responsibility of the customer.

    NCMG SAS/KER-SUN
    Annecy Base Camp,
    12 C rue du pré-falcon ,
    74940 Annecy, France

    3. We will reimburse you for all payments received without undue delay and, in any event, no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We may withhold reimbursement until we have received the goods or until you have provided proof of shipment of the goods, whichever is the earliest. We will process the refund using the same payment method you used for the initial transaction, unless you expressly agree to a different method; in any case, this reimbursement will not incur costs for you. No cash refund will be made by Ker-Sun in the event of the return of one or more items paid for by gift card. The corresponding card will be automatically re-credited with the corresponding amount by the partner concerned.

    The shipping costs for express deliveries paid initially are not refunded.

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