Shipping policy

Ker-Sun delivers throughout the European Union and Switzerland.

To see the map of Mondial Relay relay points, it's here !

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Our Rates and Delivery Methods:

In France:

Delivery in mainland France

The times indicated are those of the delivery time. We normally ship orders placed before 12 noon the same day (Monday to Friday). However please see the"Same Day Shipping"section below for more information.

In Belgium and Luxembourg:

Delivery Belgium and Luxembourg

In the overseas departments and regions (DROM):

Overseas Delivery

In Spain:

Spain delivery

In the rest of the EU (except France, Belgium, Luxembourg, Spain) + Switzerland:

EU and Swiss delivery

Attention:for Switzerland import fees may be applied by customs

Same day shipping:

From Monday to Friday , Ker-Sun ships all orders placed before 12 noon the same day.

subject to payment validation, excluding public holidays and except in exceptional cases

Satisfied or Refunded within 14 days:

If that doesn't go well, you can obviously change the size for free.

If you ever change your mind or your order does not meet your expectations, we will give you a 100% refund.

Only the shipping costs for express deliveries are not refundable.

The Customer has 14 days from the date of receipt of the items to notify us of their desire to return or exchange the items.

All returned items must be returned perfectly intact in their original packaging and with the original labels.

Free return shipping from mainland France, Belgium and Luxembourg for all orders over € 30.

For all purchases of products over € 30 including tax (€ 50 including tax for Spain), the shipping costs for returning the product (s) are free. The package must be returned from mainland France, Belgium, Luxembourg or Spain.

In other cases, the return shipping costs are the responsibility of the customer.

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