By default, we release the exchange shipment upon receipt of the return.
Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed. ici.
Eligibility conditions for the exchange :
1 - You must have received the order within the last 15 days to notify us of your wish to return the products.
2 - Returned items must be in new condition with tags still attached.
We will pay for the cost of return shipping and the return of products in the case of an exchange.
Please note :
a - For hygienic reasons, all sales of masks and necklaces are final - we do not accept returns or exchanges on these products.
b - If express shipping costs were paid at the time of ordering, they will not be refunded.