FAQ

RETURNS OR EXCHANGES

Depending on the country you are in, the terms of return or exchange are different. Find more information below:

From which country would you like to return or exchange?

EUROPEAN UNION

French Overseas Deparments
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Bulgaria

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Cyprus

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder.

Croatia

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Denmark

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Spain peninsular
Balearic and Canary Islands
Estonia

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Finland

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Greece

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Hungary

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Ireland

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Italy

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Latvia

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Lithuania

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Malta

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder.

Netherlands
Poland

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Portugal

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Czechia

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Romania

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Slovakia

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Slovenia

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Sweden

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

OUTSIDE THE EUROPEAN UNION

Norway

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder.

UK

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder.

Switzerland

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder.

Do you have any further questions?