FAQ

RETURNS OR EXCHANGES

Depending on the country you are in, the terms of return or exchange are different. Find more information below:

From which country would you like to return or exchange?

EUROPEAN UNION

France

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder.

French Overseas Deparments

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder.

Germany

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder.

Austria

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Belgium

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder.

Bulgaria

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Cyprus

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder.

Croatia

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Denmark

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Spain peninsular

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder.

Balearic and Canary Islands

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder.

Estonia

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Finland

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Greece

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Hungary

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Ireland

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Italy

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Latvia

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Lithuania

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Luxembourg

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder.

Malta

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder.

Netherlands

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder.

Poland

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Portugal

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Czechia

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Romania

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Slovakia

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Slovenia

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

Sweden

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder, we will reimburse you for your return shipping costs upon request by email once the new order has been placed.

OUTSIDE THE EUROPEAN UNION

Norway

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder.

UK

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder.

Switzerland

- Return
- Exchange

Important : By default, we release the exchange shipment upon receipt of the return. Are you in a hurry or do you want items at a different price from those returned? Send us a return for refund and reorder.

Do you have any further questions?