FAQ

COSTS AND DELIVERY TIMES

Depending on the country you are in, delivery costs and times may vary. You can check them right here :

EUROPEAN UNION

France

Costs :
- Free delivery at collect points for orders over €40 (otherwise €3.90)

- Home delivery: €3,90
- Express delivery : €9.90

 

Times :
- Home delivery Colissimo : 2-4 working days
- Pick-up point Mondial Relay : 3-6 working days
- Express Chronopost : 1-2 working da9

French Overseas Deparments

Costs :

Standard delivery
- Colissimo ECO: 25€ (delivery time not guaranteed: 10 to 31 days)
- Colissimo: 49€ (delivery time not guaranteed: 6 to 10 days)

Express delivery
- Chronopost : 60€ (delivery time: 2 to 5 working days)

NB: Import costs are not covered (VAT, Customs, Octroi de mer).

Germany

Costs :
- Free standard delivery for orders over €50 (otherwise €4.90)
- Express delivery : €8.5

Times :
- Home delivery : 4-7 working days
- Express delivery : 2-4 working days

Austria

Costs :
- Free standard delivery for orders over €150 (otherwise €6.90)
- Express delivery : €8.5

Times :
- Home delivery : 4-7 working days
- Express delivery : 2-4 working days

Belgium

Costs :
- Free delivery at collect points for orders over €50 (otherwise €4.90)

- Home delivery: €3,90
- Express delivery : €8.5

 

Times :
- Home delivery : 4-7 working days
- Pick-up point Mondial Relay : 4-7 working days
- Express delivery : 2-4 working days

Bulgaria

Costs :
- Free standard delivery for orders over €200 (otherwise €15)

Times :
- Home delivery : 2-4 working days

Cyprus

Costs :
- Delivery at €45

Times :
- Home delivery : 2-4 working days

Croatia

Costs :
- Free standard delivery for orders over €200 (otherwise €15)

Times :
- Home delivery : 2-4 working days

Denmark

Costs :
- Free standard delivery for orders over €150 (otherwise €9.90)

Times :
- Home delivery : 2-4 working days

Spain peninsular

Costs :
- Free standard delivery for orders over €69 (otherwise €4.90)
- Express delivery : €12

Times :
- Home delivery : 4-7 working days
- Express delivery : 2-4 working days

Balearic and Canary Islands

Costs :
- Delivery at €34.90

Times :
- Home delivery : 2-4 working days

Estonia

Costs :
- Free standard delivery for orders over €150 (otherwise €9.90)
- Express delivery : €16

Times :
- Home delivery : 4-7 working days
- Express delivery : 2-4 working days

Finland

Costs :
- Free standard delivery for orders over €150 (otherwise€9.90)

Times :
- Home delivery : 2-4 working days

Greece

Costs :
- Free standard delivery for orders over €200 (otherwise €15)

Times :
- Home delivery : 2-4 working days

Hungary

Costs :
- Free standard delivery for orders over €150 (otherwise €9.90)
- Express delivery : €16

Times :
- Home delivery : 4-7 working days
- Express delivery : 2-4 working days

Ireland

Costs :
- Free standard delivery for orders over €150 (otherwise€9.90)

Times :
- Home delivery : 2-4 working days

Italy

Costs :
- Free standard delivery for orders over €150 (otherwise€9.90)

Times :
- Home delivery : 2-4 working days

Latvia

Costs :
- Free standard delivery for orders over €150 (otherwise €9.90)
- Express delivery : €16

Times :
- Home delivery : 4-7 working days
- Express delivery : 2-4 working days

Lithuania

Costs :
- Free standard delivery for orders over €150 (otherwise €9.90)
- Express delivery : €16

Times :
- Home delivery : 4-7 working days
- Express delivery : 2-4 working days

Luxembourg

Costs :
- Free standard delivery for orders over €50 (otherwise €4.90)
- Express delivery : €8.5

Times :
- Home delivery : 4-7 working days
- Pick-up point Mondial Relay : 4-7 working days
- Express delivery : 2-4 working days

Malta

Costs :
- Delivery at €45

Times :
- Home delivery : 2-4 working days

Netherlands

Costs :
- Free standard delivery for orders over €69 (otherwise €4.90)
- Express delivery : €8.5

Times :
- Home delivery : 4-7 working days
- Express delivery : 2-4 working days

Poland

Costs :
- Free standard delivery for orders over €150 (otherwise€9.90)

Times :
- Home delivery : 2-4 working days

Portugal

Costs :
- Free standard delivery for orders over €150 (otherwise €6.90)
- Express delivery : €12

Times :
- Home delivery : 4-7 working days
- Express delivery : 2-4 working days

Czechia

Costs :
- Free standard delivery for orders over €150 (otherwise €9.90)
- Express delivery : €16

Times :
- Home delivery : 4-7 working days
- Express delivery : 2-4 working days

Romania

Costs :
- Free standard delivery for orders over €200 (otherwise €15)

Times :
- Home delivery : 2-4 working days

Slovakia

Costs :
- Free standard delivery for orders over €150 (otherwise €9.90)
- Express delivery : €16

Times :
- Home delivery : 4-7 working days
- Express delivery : 2-4 working days

Slovenia

Costs :
- Free standard delivery for orders over €150 (otherwise €9.90)
- Express delivery : €16

Times :
- Home delivery : 4-7 working days
- Express delivery : 2-4 working days

Sweden

Costs :
- Free standard delivery for orders over €150 (otherwise€9.90)

Times :
- Home delivery : 2-4 working days

OUTSIDE THE EUROPEAN UNION

For deliveries outside Europe, import charges may apply. These are not covered.
Norway

Costs :
- Free standard delivery for orders over €200 (otherwise €16)

Times :
- Home delivery : 2-4 working days

UK

Costs :
- Free standard delivery for orders over €200 (otherwise €6.90)

Times :
- Home delivery : 4-7 working days

Switzerland

Costs :
- Free standard delivery for orders over €200 (otherwise €15)

Times :
- Home delivery : 4-7 working days

Do you have any further questions?