1 - You must have received the order within the last 15 days to notify us of your wish to return the products. 2 - Returned items must be in new condition with tags still attached.
You are responsible for the transport costs.
Please note : a - For hygienic reasons, all sales of masks and necklaces are final - we do not accept returns or exchanges on these products. b - If express shipping costs were paid at the time of ordering, they will not be refunded.
Return items :
PLEASE INDICATE YOUR NAME AND ORDER NUMBER ON YOUR RETURN.
1 – Labels must be present and always attached to the item. 2 – Fold the product carefully and place it in its protective bag (transparent plastic bag). 3 – Put it in the package you received or in another package of your choice.
Here is the address to which to send the return :
NCMG SAS / KER-SUN Annecy Base Camp, 12 C rue du pré-faucon, 74940 Annecy, France
4 – Upon receipt, we will initiate the refund. You will receive a confirmation email.